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Here to answer your questons

Please select from the links on the right for general questions and answers. If you're unable to find your answer, click below to contact us and someone will be in touch shortly.

Contact Us
  • Product Care & General Information

  • What is terra cotta and does it break?

    Terra cotta is made from coarse, porous clay that when fired assumes a color ranging from light tan to deep red. Like any ceramic material, terra cotta is not indestructible. If you drop an item, it is likely to break (as glass would). Similarly, if you hit it against a surface or another item, it may chip. Moving your items to extreme temperatures, eg from a hot oven to a cold surface will likely cause thermal shock. So please treat your il Buco Vita products with care.

  • What is thermal shock?

    Thermal shock is a sudden temperature fluctuation causing stress in an object. Moving your items to extreme temperatures, eg from a hot oven to a cold surface, will likely cause thermal shock. To avoid thermal shock do not place your items directly from the fridge into the oven, or the oven to a cold surface. We recommend using a wooden board or trivet.

  • Can I put terra cotta products in the microwave, oven & dishwasher?

    We do not recommend microwaves or ovens for our products unless otherwise stated. All terra cotta products are dishwasher safe, using the delicate cycle only. We recommend hand washing when possible.

  • Can I purchase out of stock items?

    Please contact us for to inquire about items that are out of stock in specific colors or sizes.

  • Shipping & Exchanges

  • How long does shipping take?

    Online orders are processed and dispatched within two-three business days. We are currently unable to send packages to P.O. Boxes.

  • How can I track my order?

    We’ll email the tracking number to the email address on file once a shipping label is generated.

  • Can I have my order sent to a different location other than my billing address?

    Yes. When you fill out the billing and shipping pages, you can specify where you would like something sent if it’s different from the billing address. Please note only one shipping address can be noted per purchase. If you want to purchase several items and have each of them sent to a different address, you will have to make separate purchases.

  • Do you ship orders internationally?

    Yes, however this process requires our logistics team to generate a shipping quote. For international orders please call 917-261-2248 or email

  • Returns Questions

  • What is your return policy?

    You may exchange eligible full price merchandise in original packaging or return to store credit. Customers must provide a receipt and initiate the process within 30 days. To initiate a return or exchange, please reach out to

  • What items are final sale and cannot be returned or exchanged?

    Food, apparel, personal accessories, vintage, clearance, sale, and discounted items are not eligible for returns or exchanges. Products purchased at sample sales, and custom orders are final sale and are not eligible for exchanges or store credit. Custom pieces include but are not limited to custom sizes, colors, and monogrammed items.

  • What do I do if an item has arrived broken?

    We will replace any broken or faulty item(s). Please email us with your order number and a photo of the damaged goods to within five (5) days of receipt to arrange a replacement piece or a credit voucher. Please do not send us broken items.

  • How do I exchange my item for a different style or color?

    Per our return policy, items in sellable condition can be exchanged or returned to store credit within 30 days of purchase. To initiate this process, please contact us at with the order number and a copy of your receipt.

  • Online Orders & Gifts

  • Can I change my online order once I place it?

    We can adjust your online order in store, please contact us via email at or over the phone at (917) 261-2248.

  • Can I place an order over the phone?

    We will gladly assist you with placing an order over the phone. Feel free to contact us at one of our retail locations. Phone numbers are located on the location page linked here.

  • My order is a gift, do you gift wrap?

    We’re happy to wrap your gift for a $5 fee per order. Simply select gift wrap at checkout and your cart will automatically update to reflect the added fee. You will also have the option to write a personalized message that a member of our team will hand write on your behalf.

  • When is my card charged?

    Your card is charged when the order is placed.

  • Wholesale, Hospitality, and Trade

  • How do I set up a wholesale account?

    Please contact us at with your business name and website. A member of our team will work with you to complete account set up and provide information to guide your product selection. The list of current stockists can be found here.

  • Do you have a designer trade program?

    We offer 10% to vetted members of the trade on purchases of $500 or more. Please fill out this form to apply for our trade program.

  • Are your products commercial grade?

    Due to the handmade nature of our products, they are not suitable for high traffic environments such as restaurants and cafes. However, some items can withstand high temperatures and can be used as supplementary tableware to a more traditional commercial grade product. For more information, please email